Refund
Version 1.0
Effective Date: October 7, 2025
Last Updated: August 20, 2026
Thank you for choosing G-Prophet's market-research and model-review tool. We are committed to providing quality services and understand that in some cases you may need to request a refund. This Refund Policy details the conditions, processes, and rules for refunds.
1. Refund Policy Overview
1.1 Basic Principles
- Fair and Reasonable: We are committed to handling all refund requests fairly
- Transparent and Clear: Refund conditions and processes are open and transparent
- Timely Processing: Refund applications are processed within the specified time
1.2 Scope of Application
This Refund Policy applies to:
- Subscription service fees
- Points recharge
- One-time paid features
2. Subscription Service Refunds
2.1 Conditional 7-Day Refund for First-Time Subscribers
Applicable Conditions:- First-time subscription users
- Application submitted within 7 days of subscription
- No more than 50% of subscription quota used
- The online form currently submits the amount paid for the order
- For a partial refund, email [email protected] for manual support review
- Eligibility and the final refund amount are subject to review
1. Log in to your account, go to "Membership Center" > "Order History"
2. Click "Request Refund" on the applicable order
3. Fill in the refund reason (optional)
4. Submit application
2.2 Service Quality Issue Refund
Applicable Conditions:- Service has significant quality issues or functional defects
- Service seriously does not match promotional description
- Extended service interruption (continuous over 24 hours)
- Partial or full refund depending on the severity of the issue
- Calculated based on the proportion of unused subscription period
1. Contact customer service, explain the specific issue
2. Provide relevant evidence (such as screenshots, error logs)
3. Customer service team will evaluate and respond within 3 business days
2.3 Auto-Renewal Cancellation
Important Notice:- Subscription services auto-renew by default
- You can cancel auto-renewal at any time
- After cancellation, you can still use the service until the current subscription period ends
1. Log in to your account, go to "Membership Center" > "Subscription Management"
2. Click "Cancel Auto-Renewal"
3. Confirm cancellation
Refund Explanation:- Canceling auto-renewal does not result in immediate refund
- No refund during the current subscription period
- No charges in the next billing cycle
2.4 Subscription Upgrade and Downgrade
Upgrade Subscription:- Takes effect immediately
- Pay the difference proportionally
- New subscription period starts from upgrade date
- Takes effect after current subscription period ends
- No refund for the difference in current subscription period
- Next billing cycle charged at new price
3. Points Recharge Refunds
3.1 Recharge Error Refund
Applicable Conditions:- Incorrect recharge amount (e.g., accidentally recharged too much)
- No points used after recharge
- Application submitted within 24 hours of recharge
- Full refund
- Contact customer service, explain the recharge error
- Provide recharge order number
- Customer service will process refund after verification
3.2 Points Not Credited Refund
Applicable Conditions:- Payment successful but points not credited
- Still not credited after waiting over 24 hours
1. Contact customer service, provide payment proof
2. Technical team checks recharge records
3. Reissue points or refund
3.3 Used Points Non-Refundable
Important Notice:- Used points are non-refundable
- Services redeemed with points are non-refundable
- Gifted points are non-refundable
4. Special Circumstances Refunds
4.1 Account Suspension
Violation Suspension:- Accounts suspended for violating Terms of Service are not eligible for refunds
- Account balance and points will be forfeited
- If proven to be a mistaken suspension, full refund of remaining subscription fees
- Account and points restored
4.2 Service Termination
Platform-Initiated Service Termination:- Users notified at least 30 days in advance
- Refund based on proportion of unused subscription period
- Points refunded at purchase price
- Service termination due to force majeure (such as natural disasters, government orders, etc.)
- Best effort to refund proportionally, but no additional compensation liability
4.3 Duplicate Payment
Applicable Conditions:- Duplicate charges due to system error
- Same order charged multiple times
- Automatically detect and refund duplicate payments
- If not automatically refunded, contact customer service
5. Non-Refundable Situations
The following situations are not eligible for refunds:
5.1 Refund Requests After Normal Use
- Subscription services with over 50% of quota used
- Services past half of subscription period
- Used points or prediction credits
5.2 Subjective Reasons
- Personal decision errors
- Dissatisfaction with prediction results (predictions are for reference only)
- Change of mind or no longer needing the service
5.3 Violations
- Users who violate Terms of Service
- Users who abuse the refund policy
- Users engaged in fraudulent activities
5.4 Third-Party Reasons
- Issues with third-party payment platforms
- Bank or credit card company chargebacks
- Network connection issues causing inconvenience
5.5 Promotions and Discounts
- Discounts obtained through promotional activities cannot be refunded separately
- Gifted points or services are non-refundable
- Services purchased at limited-time promotional prices refunded at original price proportion
6. Refund Process
6.1 Requesting a Refund
Step 1: Submit Application- Log in to your account or contact customer service
- Fill out refund application form
- Explain refund reason
- Provide necessary supporting materials
- Customer service team will review within 3 business days
- May require additional information from you
- Complex cases may take longer
- After approval, refund process initiated
- Refund will be returned to original payment account
6.2 Refund Timeline
Refund Arrival Time:- Credit/Debit Card: 5-10 business days
- Cryptocurrency: 1-3 business days
- Third-Party Payment Platforms: 3-7 business days
- Refund time depends on payment channel processing speed
- Holidays may extend arrival time
- If not received within expected time, contact customer service
6.3 Refund Method
- Original Payment Method: Refund returned to original payment method
- Account Balance: In special cases, can be refunded to platform account balance
- Other Methods: Need to be determined in consultation with customer service
7. Dispute Resolution
7.1 Friendly Negotiation
If you disagree with a refund decision:
1. Contact customer service to explain the situation
2. Provide relevant evidence and reasons
3. We will re-evaluate your application
7.2 Escalation
If negotiation does not resolve the issue:
1. Can request escalation to supervisor
2. Supervisor will respond within 5 business days
3. Provide final decision and explanation
7.3 Legal Recourse
If disputes remain, can be resolved through:
- Filing a complaint with consumer association
- Resolution through arbitration (see Terms of Service)
- Resolution through legal channels
8. Refund Policy Updates
8.1 Policy Revisions
We may update this Refund Policy from time to time:
- Significant changes notified 30 days in advance
- Updated policy applies to new transactions
- Existing subscriptions follow original policy
8.2 Notification Methods
- Posting announcements on the Platform
- Email notifications
- Prompts when users log in
9. Contact Us
If you have any questions about the Refund Policy or need to request a refund, please contact us:
9.1 Customer Support
- Online Customer Service: Log in to the Platform, click customer service icon in lower right corner
- Email: [email protected]
- Business Hours: Monday to Friday 9:00-18:00 (Beijing Time)
9.2 Refund Application
- Online Application: Membership Center > Order History > applicable order > Request Refund
- Email Application: Send to [email protected]
- Customer Service Application: Submit through online customer service
9.3 Check Refund Status
- Log in to account to view refund status
- Contact customer service to check progress
- Check email notifications
10. Important Reminders
10.1 Before Requesting Refund
- After refund, related services and features will stop immediately
- Used points and prediction credits cannot be recovered
- Refund may affect your membership level and benefits
10.2 Preventing Abuse
- Frequent refund requests may result in account restrictions
- Malicious refunds will be considered violations
- We reserve the right to refuse users who abuse the refund policy
10.3 Tax Information
- Refund amount may not include taxes already paid
- Tax refunds depend on local tax regulations
- Contact customer service for details
---
We value every user's experience. If you have any questions, please feel free to contact us! G-Prophet Team October 2025📢 Important Notice
We will notify you in advance of any significant changes to this policy. Continued use of our services indicates your acceptance of the updated policy.